Autodesk software is special order and not eligible for return or refund.
HP Plotters are special order and not eligible for return or refund.
Laptops are special order and not eligible for return or refund.
Opened or registered software is not eligible for return or refund.
CAD Books (CAD Masters eBooks) are not eligible for return or refund.
All other returns may be subject to a 15% restocking fee.
Returns must be requested within 7 days of purchase.
Returns must include original packaging.
Pricing shown on the web does not include Shipping.
Shipping will be made via UPS and will be the actual amount billed by UPS for shipping and insurance (no handling charge).
We will contact you regarding the shipping options (ground, air, early AM, etc.) when we receive your order. After you authorize the proper method, the cost will be added to your job.
CAD Books (CAD Masters eBooks) are not physically delivered. Rather, you are given a login where you can access your ebook via an internet browser.
Computers are custom built and are completed within 3-5 working days.
Autodesk software is custom ordered and will be shipped to you within 5 working days; downloaded or trial copies will work immediately (and continue to work for 30 days after install) and we can usually get your serial number from Autodesk in a few days.
If you are ordering Autodesk subscription, the default method of delivery is download. Please let us know if you would prefer physical disks.
CAD Masters will never sell your information to anyone, ever. You can feel secure knowing any information you provide to CAD Masters will never be sold, transferred or given to any other entity.